FAQs
Common Questions AnsweredCan’t find what you are looking for?
Below we’ve shared some of our most frequently asked questions to help. If you still cannot find your answer, please feel free to Contact Us so we can assist with your inquiries.
WHAT IS COVERED UNDER MY WARRANTY?
- It depends on the specific product you purchased
- Please review our Warranty page
WHAT IS NOT COVERED UNDER MY WARRANTY?
- Any damage to furniture resulting from an act of nature
- Lack of proper care: including neglect, abuse, failure to cover, protect or properly store your furniture
- Steel and wrought iron are not covered against rust
- Commercial use of any Plantation Prestige Commercial Furniture retail product
- Please refer to our Warranty page for additional information about your warranty.
HOW DO I REPORT A WARRANTY CLAIM?
- You may also Contact Us
- When contacting us, please have the following information readily available:
- Complete name
- Address
- Daytime telephone number including area code
- Where was product purchased?
- Date of purchase
- The name and description of your outdoor furniture set
- Specific details regarding the problem
- In addition to the above information you may also be required to provide:
- A copy of your receipt; this can be sent to us via fax, U.S. Mail or email
- Photographs of any damaged products
DURING ASSEMBLY, I FOUND THAT THERE ARE DAMAGED OR MISSING PARTS. HOW DO I OBTAIN REPLACEMENT PARTS?
CAN I ORDER AND PURCHASE ADDITIONAL ITEMS OR CUSHIONS THAT MATCH MY PATIO FURNITURE SET DIRECTLY FROM PLANTATION PRESTIGE COMMERCIAL FURNITURE?
WHAT OTHER COLORS ARE AVAILABLE?
WHAT CAN I DO IN ORDER TO PROLONG THE LIFE OF MY FURNITURE?
- Please refer to our Care and Maintenance information
- Following the recommended care and maintenance should help extend the life of your furniture
WILL I HAVE TO BE CONCERNED WITH MY FURNITURE EVENTUALLY RUSTING?
WHAT ARE THE BENEFITS OF WROUGHT IRON?
All of our products include nylon glides that have been inserted into the leg tips to ensure that your surfaces are never damaged by typical everyday use.
The traditional styling of wrought iron, for which it is famous, adds extended value because your furniture will never go out of style. Wrought iron is a malleable iron, which allows Plantation Prestige Commercial Furniture to design furniture that is comfortable, as well as beautiful.
I AM HAVING DIFFICULTY UNDERSTANDING MY ASSEMBLY INSTRUCTIONS. WHO CAN I CONTACT TO HELP ME?
THE ASSEMBLY INSTRUCTIONS ARE MISSING FROM THE BOX. HOW DO I OBTAIN A COPY OF THEM?
WHAT IS COVERED UNDER MY WARRANTY?
- It depends on the specific product you purchased
- Please review our Warranty page
WHAT IS NOT COVERED UNDER MY WARRANTY?
- Any damage to furniture resulting from an act of nature
- Lack of proper care: including neglect, abuse, failure to cover, protect or properly store your furniture
- Steel and wrought iron are not covered against rust
- Commercial use of any Plantation Prestige Commercial Furniture retail product
- Please refer to our Warranty page for additional information about your warranty.
HOW DO I REPORT A WARRANTY CLAIM?
- You may also Contact Us
- When contacting us, please have the following information readily available:
- Complete name
- Address
- Daytime telephone number including area code
- Where was product purchased?
- Date of purchase
- The name and description of your outdoor furniture set
- Specific details regarding the problem
- In addition to the above information you may also be required to provide:
- A copy of your receipt; this can be sent to us via fax, U.S. Mail or email
- Photographs of any damaged products
DURING ASSEMBLY, I FOUND THAT THERE ARE DAMAGED OR MISSING PARTS. HOW DO I OBTAIN REPLACEMENT PARTS?
CAN I ORDER AND PURCHASE ADDITIONAL ITEMS OR CUSHIONS THAT MATCH MY PATIO FURNITURE SET DIRECTLY FROM PLANTATION PRESTIGE COMMERCIAL FURNITURE?
WHAT OTHER COLORS ARE AVAILABLE?
WHAT CAN I DO IN ORDER TO PROLONG THE LIFE OF MY FURNITURE?
- Please refer to our Care and Maintenance information
- Following the recommended care and maintenance should help extend the life of your furniture
WILL I HAVE TO BE CONCERNED WITH MY FURNITURE EVENTUALLY RUSTING?
WHAT ARE THE BENEFITS OF WROUGHT IRON?
All of our products include nylon glides that have been inserted into the leg tips to ensure that your surfaces are never damaged by typical everyday use.
The traditional styling of wrought iron, for which it is famous, adds extended value because your furniture will never go out of style. Wrought iron is a malleable iron, which allows Plantation Prestige Commercial Furniture to design furniture that is comfortable, as well as beautiful.